The Nature of Communication:Words 14%
The objective of communication is to decode the messages that are being sent our way.
Psychiatrist Karl Menninger once said, " I believe listening to be one of the most powerful and influential techniques of human intercourse." It is no doubt that listening plays a significant role in proper communication.
The 5 styles of poor listening are;
The Faker: They pretend to be listening, nodding their heads and smiling, but are thinking about something else.
The Dependent Listener: Primarily looking to please the speaker. Agreeing with everything they say just to maintain a goodwill with the speaker.
The Interrupter: Never allow the other person to finish speaking.
The Self-Conscious Listener: Trying to impress the other person, they fail to listen with understanding.
The Intellectual Listener: Attend only to the words of other, ignoring non-verbal cues.
If you have found yourself being one of these listeners at one point than it would explain moments of miscommunication. However, there is always room for improvement.
A few pointers for this is;
- Taking initiative in communication. Listening does not have to be passive. Look at the person speaking to you and concentrate on what they are saying.
- Resist distractions.
- Control your emotions and tendency to respond before someone is finished speaking.
- Ask questions and rephrase to clarify meaning.
We are constantly communicating with one another. Whether it be verbally, or non-verbally we are always sending a message to the world. A good communicator must be an effective sender and receiver. A healthy relationship is one that has good communication skills. Therefore, it should be something we are constantly working on.